FAQ

SHIPPING
Orders are shipped out within 2 business days after your order is placed. 
LEUNE Lab is not responsible for products lost or damaged in transit. 

  • International Orders: Customer is responsible for duties, taxes and additional fees. 

  • Made-to-order items: Please allow 3 weeks to receive shipment.
RETURNS
We accept returns within 7 days of order received. 
Merchandise must be returned in its original packaging with a printed invoice. Merchandise must be in the condition of which it was received -- free from wear, odor, or stains. 
Refund amounts will be credited back to the original form of payment, shipping charges not included. It may take up to 15 business days to process the credit on your statement and depends upon the card issuer’s policy.

  • Made-to-order items are final sale and cannot be returned. 

  • Discounted items are final sale and cannot be returned.

EXCHANGES
We are unable to provide exchanges online. Please review the RETURN policy to see if your item qualifies for a return. Then, purchase your desired item through a separate transaction.